Terms & Conditions

Wireless Data Agreement for Shark WiFi

1 – General. These terms of wireless Data Contract (“agreement”) is an agreement under which we provide and you accept our services. In addition to these terms and conditions of services, there may be 2 parts to your purchase,

  • The Device
  • Data Plan(s)

It is important that you carefully read all of the terms of the agreement.

2 – Basic definitions. Intros document:

(1) “We,” “Us,” “Our”, Stargate Monitoring Inc. and Secureacom Inc. and its affiliates doing business as Shark WiFi

(2) “You,” “Your,” “Customer/Client,” and “User” mean an account holder or user with us

(3) “Device” means any devices, accessory or other product that transmits Data via the 4G LTE of 5G service, such as still pictures, video, sound, or other information wirelessly

(4) “Service” means our wireless services and/or internet-based services.

3 – Terms of Purchase. In addition to the terms of wireless contract, you are also agreeing to the terms of purchase (“terms of service”) which is available at sharkwifi.ca for review. This condition applies even if your device was not purchased directly from Shark WiFi or its affiliates. Scope of wireless contract. This agreement will cover all services provided by Shark WiFi on any device and/or any account that you have authority over, and this agreement will override all previous versions of the wireless contract to the extent permitted by law. This agreement applies to all services provided in the past, present, and in the future.

4 – Scope of wireless contract. This agreement will cover all services provided by Shark WiFi on any device and/or any account that you have authority over, and this agreement will override all previous versions of the wireless contract to the extent permitted by law. This agreement applies to all services provided in the past, present, and in the future.

5 – Data Usage. We provide data only. We do not provide cellular Voice, however you can utilize any VoIP service on our Data Network.

6 – Charges. Charges for our services are listed below, and such charges consist of the following for subscription to our services:

7 – Automatic credit card payment authorization; Payment Information Retention. By purchasing the service and agreeing to the Terms & Conditions of this agreement, you authorize us to charge your credit/debit card for the service.Shark WiFi WILL RETAIN ANY PAYMENT INFORMATION SUPPLIED AND ALL PAYMENT INFORMATION MAY BE USED FOR FUTURE ORDERS, WIRELESS SERVICES AND ACTIVATIONS, AND COLLECTION PURPOSES. IF YOU NEED SPECIAL CONSIDERATION FOR YOUR PAYMENT INFORMATION, PLEASE CONTACT Shark WiFi BEFORE SUPPLYING YOUR PAYMENT INFORMATION.

8 – When you accept the agreement.You must have the legal capacity to accept the agreement. You accept the agreement when you do any of the following:

(a) sign a contract with us on paper or electronically

(b) accept agreement through an oral or a electronic statement

(c) attempt to or in anyway use the services

(d) pay for the services

(e) open any package or start any program that says you are accepting the agreement when doing so

If you do not want to accept the agreement, or you do not have the legal capacity to accept this agreement, do not do any of these things.

9 – Coverage; Where your device will work. Coverage is not available everywhere. Estimating wireless coverage and signal strength is not an exact science. There are gaps in coverage within our estimated coverage area that, along with other factors both within and beyond our control (network problems, software, signal strength, interference with the signal or transmission, your device, structures, buildings, weather, geography, topography, etc.), may result in no connections, blocked connections, slower data speeds, or otherwise impact the quality of service.

10 – Your statement of charges. Each month we will email you your statement. Our normal statements are for informational purposes only since payments are charged to your credit card automatically. If a particular statement is not emailed to your email account for any reason, you may request a copy of the missing statement(s), which will be sent by email. Statement cycles and dates may change from time to time. Your statement may also include other important notices (for example, changes to this agreement, to your service, legal notices, etc.) It is your responsibility to review each statement and report any concerns or issues within 60 days pursuant to paragraph 13. Your statement may or may not include data transmission or individual details of such transmissions. You will NOT receive paper statements.

11 – One year term; Termination fee; Month-to-Month contract. You agree to maintain Shark WiFi service on each wireless device for a minimum of one year. After completing a period of one year of service, paying all amounts due in a timely fashion and your account is in good standing with us; your account will be renewed for a further one-year term unless prohibited by provincial or state law. When prohibited by Provincial or State law your account will then be treated as month to month under this agreement. An early termination fee will apply if you choose to end the service on any device before the device obtains its renewal term status, or if we terminate it early for good cause. You can terminate your renewal term by giving us thirty days notice thirty days prior to renewal date unless prohibited by Provincial or State law. The early termination fee is $195.00 + GST. In addition, you agree to pay the full price for any promotional discounts provided as part of the agreement to purchase products or services from Shark WiFi; examples being a WiFi modem or wireless data service. This includes, but is not limited to, any activation fees, or free wireless data service that may have been waved at the time of purchase or activation. The early termination and other fees only apply to the extent permitted by law. The termination takes five (5) business days, and billing will stop at the end of five (5) days. You’ll remain responsible for all fees and charges incurred until then and will not be entitled to any partial month credits or refunds. Also, termination of this agreement will not affect your liability for charges incurred prior to date of termination, and termination of this agreement does not affect your purchase of the Shark WiFi related products purchased from Shark WiFi or affiliates.

12 – Our right to make changes. Your service is subject to our business policies, practices, and procedures, which we can change at any time, with, or without notice. Unless otherwise prohibited by law, we can also change prices and any other conditions in this agreement at any time by sending you written notice prior to the billing period in which the changes would go into effect. If for any reason, the written notice of a price change is not sent, the first statement reflecting the price adjusted charges will serve as written notice for the purposes of this agreement and our liability would be limited to the difference between the prior and current charges for a period of one-month. If you choose to use your service after that point, you’re accepting the changes.

13 – Written request for service changes; Billing disagreements. Shark WiFi will require a written request for service changes. Service changes include but are not limited to,

(a) wireless data plan changes

(b) hibernation (suspend) status changes

(c) service cancellation or termination

Shark WiFi may not act upon a written change request for up to five (5) business days following receipt of such request. Depending on the nature of the request, the effective date on the changes may not be until the following billing cycle, or in some cases, following the 2nd billing cycle after the receipt of your written request. You agree to send written notice of any disagreement or dispute concerning policies, practices, charges, billing, statements, usages, or other monetary matters as soon as possible. You agree that Shark WiFi will not issue credits or refunds for any services billed 60-days prior to Shark WiFi receipt of your written concerns.

14 – Our rights to collect funds for goods and services. If Shark WiFi fails to bill for any goods or services that would normally be billable, Shark WiFi retains the right to bill and/or collect such amounts at any time. This section includes; but is not limited to,

(a) activation fees

(b) data usage (e.g. Pictures & Videos up/downloaded or sent)

(c) monthly services

(d) goods sent without full collateral (e.g. Loaner items or replacements)

(e) shipping and handling charges

You explicitly agree that we have the right to automatically and immediately collect charges through any payment method; including but not limited to; charging your credit/debit card; or other electronic payment services. Shark WiFi may also collect the amount due in multiple payments over an unspecific period of time. Shark WiFi will provide a statement of the charges no later than thirty-one (31) days following the collection of the funds.

15 – Late payment fees; Collections; Collection costs. Shark WiFi reserves the right to assess late fees on any unpaid balance. The late fee may include a flat fee in addition to a percentage of the balance that is unpaid. You are also responsible for other costs and legal fees incurred in collecting unpaid amounts. Shark WiFi reserves the right to assess a fee for any check that is returned for insufficient funds or not paid when presented for payment. The amounts involved in this section will not exceed the maximum amounts allowable by Provincial or State law.

16 – Final bill. Following the termination of the wireless services, there will be a final bill processed and charged. This final bill may include pro-rated wireless data services and data costs incurred between the date of your previous bill and the date of disconnection. The final bill may also include early termination fees, charges for promotional items, or other charges covered in this agreement.

17 – Our rights to limit or end service of this agreement. You agree not to resell our service to someone else or another company, corporation, non-profit organization, government or non-government organization or any like mentioned people or peoples without our prior expressed written permission. You also agree your device will not be used for any other purpose that is not allowed by this agreement or that is illegal. You agree that you will not install, deploy, moderate, or use any other regeneration equipment or similar mechanism (for example a repeater) to originate, amplify, enhance, retransmit or regenerate a transmitted RF signal. We can, without notice, limit, suspend, or endyour service or any agreement with you for this or any other good cause, including, but not limited to,

(a) if a charge by us to your credit card is declined

(b) paying late more than once in any 12 months

(c) incurring charges larger than a required deposit or billing limit (even if we haven’t yet billed the charges)

(d) harassing our staff or our agents

(e) lying to us

(f) breaching this agreement

(g) modifying your device from its manufacture’s specifications

(h) providing credit information we cannot verify

(i) using your service in a way that adversely effects our network or other clients

(j) allowing anyone to tamper with your wireless device, including but not limited to our WiFi Anywhere Modem, Shark WiFi Link 1, Shark WiFi Link 2, Shark WiFi Link 3, your wireless account number, also referred to as your cellular phone number or any other of our wireless devices that uses our unique VPN Network. We can also temporarily limit your service for any operational or government reason. If you file for bankruptcy, our rights to limit, suspend, or end your service or any agreement with you will be governed by bankruptcy law.

18 – Deposits. If requested, you agree to provide a deposit as a guarantee of payments or to increase the amount of any prior deposit should we find your credit standing, financial circumstances, or payment history unsatisfactory at any time or if your account incurs excessive usage charges. The amount of the deposit will be at our sole discretion but shall not exceed the combined total of your average monthly bill or average projected monthly bill over a period of two months plus any early termination fees that you may be liable for. We reserve the right to apply any deposited amount towards any balance on your account including past due amounts, unmilled services, and early termination fees with or without notice to you. We will not pay interest on any deposited amounts unless required by Provincial or State law. Any deposited amounts remaining following your final charges will be refunded to you in a manner of our choosing. You also agree to promptly redeposit any amount so applied at our request. We may suspend or terminate services under the terms of this agreement if you fail to adhere to the deposit policies described in this paragraph.

19 – Your Privacy – Important Information! – Please read carefully before making your purchase decision. Except as provided in this agreement or other agreements you may have with Shark WiFi or its affiliates, we will NOT intentionally share personal information about you without your permission. We may use and share information about you and how you use the services:

(a) so we can provide our goods or services

(b) so others can provide goods or services to us, or to you on our behalf

(c) so we and our affiliates can communicate with you about goods or services that they may offer, (although you can call us at any time if you do not want us to do this)

(d) as required by law, legal process, or exigent circumstances

In addition, we may include our own third-party advertising in the services you have purchased from us, and we may share information about you with affiliates, vendors and third parties to, in addition to the above reasons, deliver relevant advertising to you while using the services. We may collect and transmit information regarding your use of the services through applications or other software present on your device. If you do not want us to collect, transmit or use such information about you for the above purposes, you should not use the services; by using the services, you expressly authorize us to use your information for these purposes. Further, you authorize us to investigate your credit history at any time and to share credit information about you with credit reporting agencies and our affiliates. If you ask, we will tell you the name and address of any credit agency that gives us a credit report about you. It is illegal for unauthorized people to intercept your calls, but such interceptions can occur. For training or quality assurance we may also monitor or record our calls with you.

20 – Website usage; Media Storage. Shark WiFi may provide an online website, individual account, and online storage in your account for digital media including but not limited to, video, pictures and audio recordings. Shark WiFi may send or otherwise transmit copies of media to you, via the device that you have authorized us to do so with or your authorized recipients through various outlets including but not limited to email, download, text, picture mail, (“MMS and/or SMS”) and Shark WiFi Link 1,2 &3. This storage space is intended for data and media sent from a device and/or through the Shark WiFi Services. Shark WiFi does not make any guarantee or warranty that such data will remain intact, secure, free from error, or defect. You agree that Shark WiFi may rearrange, move, delete, copy, and/or modify your media or data for any reason at any time with or without notice. Shark WiFi may charge for use of the website or any of the features built into the website at any time with proper notices prescribed in this agreement. You agree that Shark WiFi may limit or block access to the website/s, your account, or the media contained within the site, in part or in whole, for any reason, at any time, and for any duration of that time.

21 – Disclaimer of warranties. We make no representations or warranties, express or implied, including, to the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose concerning your service. We cannot promise uninterrupted or error-free service and WE DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF. This does not deprive you of any warranty rights you may have against anyone else.

22 – Waivers and limitation of liability. Unless the law forbids it in any particular case, we each agree to limit claims for damages or other monetary relief against each other to direct damages. This limitation and waiver will apply regardless of the theory of liability, whether fraud, misrepresentation, breach of contract, personal injury, product liability, or any other theory. This means that neither of us will seek any indirect, special, consequential, treble, or punitive damages from the other. This limitation and waiver also applies to any claims you may bring against one of our vendors, suppliers or agents, to the extent that we would be required to indemnify the supplier, vendor or agent(s) for such claim(s). You agree we are not liable for problems caused by you or a third party; by buildings, hills, network congestion, tunnels, weather, or other things we do not control; or by acts of God

23 – You agree our liability – No consequential damages. To the extent allowed by law, our liability for monetary damages for any claims you may have against us is limited to no more than the proportionate amount of the service charges attributable to the affected period. In addition, any claims related to monthly service fees or data usage are limited to sixty (60) days prior to the delivery of a written notice of claim. Under no circumstances are we liable for any incidental, consequential, punitive special damages of any nature whatsoever arising out of or related to providing or failing to provide services in connection with a device, including, but not limited to, lost profits, loss of business, or cost of replacement products or services.

24 – Emails. By giving us your email address, you hereby give us permission to use such email for all data and or marketing notifications. You can opt out of such emails by emailing us at [email protected] and telling us that you would like to opt out of all marketing emails.

25 – Dispute resolution. We each agree to first contact each other with disputes or concerns and you must provide a written description of the problem, all relevant documents/information and the proposed resolution. You agree to contact us with disputes by calling us or writing us as instructed on your statement. We each agree to finally settle all disputes (as defined and subject to any specific exception below) only by arbitration. In arbitration, there is no judge or jury and review is limited. However, just as a court would, the arbitrator must honor the terms and limitations in the agreement and can award the same damages and relief, including any attorney’s fees authorized by law. The arbitrator’s decision and award is final and binding, with some exceptions under the law. In Canada, the Canadian Arbitration Association or the Canadian Chamber of Commerce will assign an arbitrator and in Canada we will abide by Canadian Law, if in the United States we will abide by the federal arbitration act (“FAA”), and judgment on the award may be entered in any court with jurisdiction. The arbitrator will be administered by the National Arbitration Forum (“NAF”) under the arbitration rules. If any NAF rule conflicts with the terms of the agreement, the terms of the agreement will apply. You can obtain procedures, rules and fee information from the NAF at 800.474.2371 or www.adrforum.com. Unless we each agree otherwise, the arbitration will be conducted by a single neutral arbitrator and will take place in the country of your last billing address. The federal State law (in the U.S.A.) or Federal Canadian law (in Canada) that applies to the agreement will also apply during the arbitration.

26 – No class action. To the extent allowed by law, we each waive any right to pursue on a class wide basis; that is, to neither join a claim with the claim of any other person or entity, or assert a claim in a representative capacity on behalf of anyone else in any lawsuit, arbitration or other preceding. You agree that this section has a binding retroactive effect and will cover all previous purchase agreements, terms and conditions, and any other agreements or contracts between you and Shark WiFi or our affiliates.

27 – Publicity. Neither party will use the other’s name, logo, product names, trade or service marks, or refer to the other directly or indirectly in any advertising, sales presentation, news release, release to any professional or trade publication or for any other purpose without the other’s expressed written consent.

28 – About this Agreement. A waiver of any part of this agreement in one instance is not a waiver of any part or any other instance. You cannot assign this agreement or any of your rights or duties under it. We may assign all or part of this agreement or your debt to us without notice, and you agree to make all subsequent payments as instructed. Notices are considered delivered when we send them by email or fax to any email or fax number you have provided us with, or three (3) days after mailing to the most current billing address, we have on file for you, if by us, or to the client service address on your most recent bill, if by you. If any part of this agreement, including any part of its arbitration provisions, is held invalid, that part may be severed from this agreement. This agreement and the documents to which it refers from the entire agreement between us on their subjects. You cannot rely on any other documents or statements on this subjects by any sales or service.

29 – AUTO DATA RELOAD & NOTIFICATIONS: You will receive email notification(s) when data usage reaches eighty percent (80%) of selected data plan. You will have the option of going to your online account to either add data or stop any further data for that monthly data period. IF YOU DISREGARD THIS WARNING THE SYSTEM WILL AUTOMATICALLY RENEW THE CURRENT SELECTED DATA PACKAGE. When the data renew option has been checked, However, the system will ONLY do this once. All subsequent “TOP-UP or “ADD-ONS” must be completed by you, the user/client.

30 – SHARK ONLINE ACCOUNT: You will be emailed your login credentials for your online account within 3 business days after activation(s). This account will enable you to view data usage, as well as adding incremental amounts of data. You can change both Username and Password.

31 – IN ADDITION TO ABOVE: By using our Website and Mobile App, you further accept the terms and conditions outlined below

Content –  describes all text, images, graphics, software, source code, apps, specifications, audio/ video files, articles, trademarks, logos, content available through our website and mobile App

Use of SHARK WiFi Website & Mobile App

You agree to not –

  • Use in any way that violates local, provincial, national or international law, rule or regulation
  • Use to harass or violate the rights of another party
  • Send false or misleading information via the site or App
  • Use to advertise to or solicit any user
  • Use to resell any products / services unless authorized by Venture Outfitters
  • Make commercial use of
  • Reproduce, publish, modify, distribute, transfer, sell any Content
  • Impersonate SHARK WiFi, another user or entity (including, use of email addresses or screen names associated with or similar to)
  • Use tools to extract, or gather data
  • engage in any conduct that may harm SHARK WiFi or its users