Return Policy

SHARK WiFi….the big fish in wireless

We understand that not every purchase works out, which is why we offer our SHARK WiFi GUARANTEE. Please see page for full details.

For your convenience, purchases of new products can be returned by mail or dropped off at any of our retail locations, with proof of purchase, regardless of whether you made your purchase online, in a store, or by phone.

Conditions for all returns

  • Items must be returned new, unworn and unused, with the label, original packaging and invoice.
  • The following items are non-exchangeable and non-refundable: data plans and/or partially used data plans
  • Items purchased on final sale are non-exchangeable & non-refundable.
  • Delivery charges & surcharges paid for oversized items are non-refundable.

You have 30 days or 1 Gigabyte (1GB) to return an item or exchange it.

How to return by mail

Follow these four steps:

  1. Pack the item securely & include the original product packaging & tags if available. (Hint: If you cover all existing shipping labels, you can reuse the bag or box your order came in.)
  2. Include proof of purchase (invoice/receipt) plus your name, address, email, phone number & a brief description of why you’re returning the item. You must include a RAN (Return Authorization Number). Please email [email protected] or contact your account manager to obtain a RAN.
  3. Attach the return shipping label from your invoice/receipt, or address your package to:

SHARK WiFi RETURNS DEPARTMENT
6034 5th Street SE, Calgary, AB T2H 1L4 Please note: The return label is not prepaid. You are responsible for return shipping costs. 4. Send your package using a carrier that can provide tracking & insurance. SHARK WiFi is not responsible for items lost or damaged in transit.

To note:

  • If we have questions about your return, we will contact you by phone or email.
  • Returned merchandise that does not meet the conditions of the SHARK WiFi GUARANTEE will be declined.
  • If your item has a manufacturing defect in materials or workmanship, you can return it per warranty.
  • Used items must be cleaned prior to return. Merchandise that is not cleaned may be declined.

Have an exchange?

YES. Call us at 844.943.4548 or email us at [email protected] to discuss exchange options.

Questions in regards to returns

How will I get my refund?

Online and phone orders:

  • All online and phone orders will be refunded to the original payment type.

PayPal:

  • All online orders using PayPal will be refunded to the original PayPal account when returned by mail only.

Store purchases:

  • All store purchases returned by mail will be refunded by the original payment type. Store purchases returned to store locations will be refunded to the original payment type.
What if I don’t have proof of purchase?

We can help locate proof of purchase if you include a note with the following information:

  • Order Number
  • Name
  • Address
  • Phone number
  • Email address
  • Date of purchase
  • Location of purchase
  • Purchase Price
  • Reason for the return: Write a brief description. RAN – Return Authorization Number required.

In the event we cannot locate proof of purchase, refund of merchandise will be declined & merchandise sent back.

How do I return a gift?

In addition to following the return instructions at the top of the page, you must request a gift recipient refund & include the following information:

  • Name of gift recipient to be refunded
  • Gift recipient address
  • Gift recipient phone number
  • Gift recipient email address

All gifts returned by mail will be refunded in the form of a check issued to the gift recipient name and address provided.

The original purchaser will be refunded if a gift recipient refund is not clearly requested & complete gift recipient information is not included.